Refund policy

Exchanges
We don’t offer returns or refunds, but we’ll always help you find the right size. If something doesn’t fit, email emma@ourwayco.com within 14 days of delivery with your order number and the size you need.

To qualify, your piece must be unworn, unwashed, and have its original tags. You’re responsible for shipping it back to us. Once it arrives, we’ll ship your new size at no extra cost. Exchanges depend on what’s in stock. If your size is sold out, we’ll offer store credit.

Wrong or damaged item
If we sent the wrong piece or it arrived damaged, email us within 7 days of delivery with a photo, and we’ll fix it on us.

Shipping
We currently ship within the United States only.